These Terms & Conditions set out the rules that govern your account on extbocom — covering how you access the platform, how transactions are processed through GCash, GrabPay, and InstaPay, and what you can expect from us when something needs to be resolved. Access to the platform and its features is subject to local law and is available only where permitted in your region.
Account use rules
GCash, GrabPay & InstaPay covered
Philippines-region eligibility
Policy contact available
POLICY POSTURE
What These Terms Cover and How They Apply
By creating an account and accessing the lobby, you confirm that you have read and accepted these Terms & Conditions. They apply to every interaction you have with extbocom — from opening a session on your phone to processing a transaction through a supported local payment channel. These terms are not a one-time notice; they remain active for the full duration of your account relationship with us. We may update them when regulations, payment infrastructure, or platform features change. When an update takes effect, the revised version replaces the previous one and governs your account from that point forward. Continued use of the account after an update is published constitutes your acceptance of the revised terms. If any section of these terms conflicts with applicable local law in the Philippines, the compliant interpretation prevails. The payment channels referenced throughout — GCash, GrabPay, and InstaPay — are named as context for how transactions are handled; their inclusion does not alter or limit your rights under these terms. The full current version of these terms is always accessible from the footer of any page after you log in.
GCash
GrabPay
InstaPay
Account wallet
Philippines region
COVERAGE SCOPE
Where This Policy Applies and What It Covers
These Terms & Conditions define what falls inside and outside their coverage. Understanding the boundary helps you know when to consult this policy and when a separate channel applies.
Account Access
All login activity, session management, and account-level settings — including password changes and linked payment methods like GCash or GrabPay — fall inside these terms. Your account dashboard reflects the current state of your profile at all times.
Transactions
Deposits and withdrawals processed through supported channels such as GCash, GrabPay, and InstaPay are governed by these terms. Specific transaction limits and verification steps are shown at the point of use in your account wallet, not set here.
Site Content
Game availability, lobby content, and any information shown in your account are subject to these terms. Content may vary by region depending on what local law permits; nothing displayed overrides the terms agreed at account creation.
Third-Party Services
Payment networks, device operating systems, and mobile data providers operate under their own separate policies. extbocom is not responsible for outages, fees, or delays originating outside our platform. Check the respective provider's policy for those service areas.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These Terms & Conditions are not one-sided. You have real, practical actions available to you at any point during your account relationship with extbocom. You can review your full transaction history — every deposit and withdrawal via GCash, GrabPay, or InstaPay — through the history tab in your account wallet. If any account detail is incorrect, the account settings section lets you submit a correction request directly. Where a term is unclear or a decision seems inconsistent with what is written here, you can raise a formal query through our support channel and receive a written response referencing the relevant clause. Keeping your own record of these terms — for example, saving or printing the version you accepted — is your right, and we encourage it. These actions are available without charge and do not require you to close or suspend your account while a query is open.
Review Transaction Records
Your full transaction history — GCash deposits, GrabPay withdrawals, InstaPay transfers — is accessible in the wallet section of your account dashboard after every login.
Correct Account Details
If your registered name, contact number, or linked payment details need updating, submit the change through account settings. Verification steps are shown on-screen during that process.
Raise a Policy Question
If a clause is unclear, contact support with the specific section in question. We respond in writing and reference the relevant part of the current terms in our reply.
Request a Policy Copy
You can save or print the version of these terms you accepted at any time. The most current version is always available in the footer when you are logged in.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If you have a question about a specific clause, a transaction covered by these terms, or want to request clarification on how a rule applies to your account, our support team is the right first contact. Availability and response times are shown in your account after login.
Live Chat
Open the chat widget from any page while logged in to raise a terms-related question in real time. Provide your account reference so our team can pull up your specific context quickly.
Email Support
Send a written query to our support address listed in the account help section. Email is the recommended channel for formal policy questions where you need a documented response referencing specific clauses.
Account Help Centre
The help centre inside your account covers common terms questions — account restrictions, transaction policies, and wallet rules — with answers tied to the current version of these terms, not a generic template.
POLICY HANDLING STANDARDS
How extbocom Manages This Policy Area
Maintaining clear, consistent terms is part of how we run the platform responsibly. The points below describe how we handle the key areas these terms touch — from account data to how you can request changes.
Data Handling
information you provide — including linked payment methods like GCash or GrabPay — is held for the purpose of running your account and processing transactions. We do not share personal account data with unrelated third parties. Retention periods are defined by our data policy, accessible from the account settings page.
Cookies and Session Data
We use session cookies to keep your login active across a browser session and to recognise your device on return visits. Cookie preferences can be adjusted in your browser settings at any time. Disabling certain cookies may affect how quickly the lobby loads on your phone.
Account Security
Your account is protected by credentials you set at registration. Any changes to your login details — including linked payment accounts for GCash, GrabPay, or InstaPay — require verification steps shown in-app. If you suspect unauthorised access, contact support immediately through live chat.
Requesting Changes
To request a correction to recorded account data or dispute how a term has been applied to your account, use the email support channel. Include your account reference and the specific clause or record in question for the fastest resolution.
TERMS FAQ
Questions About the extbocom Terms & Conditions
These are the questions we receive most often about how the Terms & Conditions work, what they cover, and what to do when something is unclear.
Where can I find the current version of the Terms & Conditions?
The current version is always accessible from the footer of any page when you are logged in. We do not remove previous updates immediately; the effective date of the version shown is displayed at the top of the document.
Do these terms apply to transactions made through GCash, GrabPay, and InstaPay?
Yes. Any deposit or withdrawal processed through a supported payment channel — including GCash, GrabPay, and InstaPay — is governed by these terms. Specific transaction limits and wallet verification steps are shown at the point of use in your account, not defined within the terms themselves.
What happens if a term in this policy conflicts with local Philippine law?
Where any clause is inconsistent with applicable law in the Philippines or the eligible region where you are accessing the platform, the interpretation that complies with local law takes precedence. Platform availability itself depends on local law and applies only where permitted.
How will I know if the Terms & Conditions have been updated?
We notify account holders when material changes take effect. The notification method is shown in your account communication settings. Continued use of the account after the effective date of an update means you have accepted the revised terms.
Can I dispute how a term has been applied to my account?
Yes. Send a written query to our support email address, include your account reference, and specify the clause you believe was applied incorrectly. We respond in writing and reference the relevant part of the current terms version in our reply.
Are game-specific rules — like those for Pusoy Tournament or Bingo 90 Ball — part of these terms?
General account conduct and transaction rules are set here. Game-specific rules — including round mechanics for Pusoy Tournament, Bingo 90 Ball, or any other title — are displayed within the game itself or in the lobby description. Both sets of rules apply simultaneously to your account.
App / Casino