App / Casino
These terms define how your account, your transactions and your use of extbocom are governed. Access and eligibility depend on local law and are available only where local law permits — read this page before you open an account or continue using the platform.
Every action you take on extbocom — logging in, placing a wager, moving funds through GCash, GrabPay or InstaPay, and accessing game content from studios such as Habanero or Spadegaming — falls within the scope of these terms. We apply them consistently across browser and mobile sessions, so they cover you whether you switch devices mid-session or return after an extended break. We do not override local law. Where a regulation in your region conflicts with anything stated here, the local rule takes effect for you. If you are unsure whether extbocom is accessible in your area, the correct step is to consult local law before continuing. Terms can change. When they do, the updated version is published here and the revision date at the bottom of this page is updated. Continuing to use your account after a revision is posted means you accept the new version. If you do not agree, you should stop using the account and contact support using the channels listed on this page. We do not send automated acceptance emails for minor amendments, so checking this page periodically is your responsibility as an account holder.
Not every interaction with extbocom falls under the same policy layer. The four areas below draw clear lines between what these terms govern directly, what sits adjacent and what falls entirely outside our control.
Your login credentials, session state and account wallet are governed fully by these terms. That includes account continuity when you switch between mobile and browser, wallet balance records and any access restrictions we apply under local law requirements.
Deposits and withdrawals processed through GCash, GrabPay or InstaPay are subject to both our terms and the respective payment provider's own conditions. We handle the account ledger side; the e-wallet provider handles the transfer side independently.
Game content from Joker, PlayStar, Spadegaming and Habanero is made available through the lobby under these terms. We can withdraw or restrict content at any time if legal requirements in your region change — without prior notice to individual accounts.
Links to external sites, e-wallet platforms and payment infrastructure are not covered by extbocom's legal terms. Those services have their own policies. We are not responsible for what happens on third-party pages once you leave this site.
You have real, actionable choices under this policy — not just abstract rights. Your account dashboard shows a full transaction history after login, so you can review every deposit, withdrawal and GCash or GrabPay movement without contacting support first. If a record looks wrong, the correction path starts with a support ticket; our team reviews the account ledger and responds through the channel you used to raise the issue. Account details such as your registered name, contact number and e-wallet link can be updated by following the fields shown in your account settings — some changes require identity verification, and the verification steps are shown inline when you attempt them. If you want to know what data we hold on your account, you can request a summary through our support contact. We aim to respond to data queries within a reasonable time, and the current policy on retention periods is described in the Trust section of this page.
Your full transaction and session history is visible in the account dashboard after login. No support request is needed to see your own records — the log is there in your account.
Update your registered contact details and linked e-wallet through account settings. Fields that require identity verification will display the steps inline when you reach them.
If something in these terms is unclear, open a support ticket explaining the specific clause or action you are asking about. We respond through the same channel you used to reach us.
To ask what personal data we hold on your account, contact us through the support channels listed on this page. Include your registered account details so we can locate your record without delay.
For questions specifically about legal terms, account policy or data held on your account, the three contact paths below are the correct routes. General gameplay questions can go through live chat; policy-specific or written queries should go through the form or email channel so there is a written record on both sides.
Start a live chat session from any page on extbocom. This channel suits urgent account-access questions and time-sensitive issues. For policy documents or data requests, follow up in writing.
Use the contact form in your account dashboard to submit a written policy or data query. Include your account ID and a clear description of what you are asking. Written submissions create a trackable record.
Email is available for formal policy correspondence, including data summary requests and dispute escalation. The address is listed in your account settings page under the support section after login.
Knowing what we do with your information is part of using extbocom responsibly. Here is where to find the current state of each area and what actions you can take.
We collect account registration data, session logs and transaction records tied to your GCash, GrabPay or InstaPay activity. Data is used for account operations and, where required, compliance with applicable local law. We do not sell account data to third parties for marketing.
Cookies keep your session active when you move between mobile and browser, and they store your lobby preferences. You can adjust cookie settings through your browser. Disabling session cookies may interrupt account continuity across devices.
Account data is retained while your account is active and for a period required by applicable regulation after closure. If you close your account and want to know the specific retention window that applies to your region, submit a written request through the support form.
To update, correct or query data we hold, contact support with your account ID and a written description of the change needed. Identity verification may be required before account data is modified. The current steps are shown in your account settings.
The questions below reflect what account holders most often ask when reading through this policy. If your question is not here, use the support channels listed above.
Access to extbocom depends on local law and is available only in eligible regions. If local law in your area permits access, these terms apply to your account in full. Check local regulations before continuing to use the platform.
The revised version is published on this page with an updated date. Continuing to use your account after the update is posted means you accept the revised terms. If you disagree with a change, stop using the account and contact support.
Yes. Your full transaction history is visible in the account dashboard after login. This includes all deposit and withdrawal entries linked to GCash, GrabPay and InstaPay. No support request is needed to view your own records.
Go to account settings after login and update the relevant field. Some changes require identity verification — the steps are shown inline when you attempt the update. If you run into an issue, raise a ticket through the support form.
Submit a written request through the support form or email channel listed in your account settings. Include your registered account ID. We will review the request and respond through the same written channel.
We cover the account ledger side of your transactions. GCash, GrabPay and InstaPay operate under their own terms and conditions. Both sets of terms apply when you move funds — ours for the account record, theirs for the transfer itself.