extbocom Privacy Policy: How We Handle Your information
When you use extbocom — whether you log in through a browser on your phone, complete a GCash deposit, or switch between devices mid-session — we collect certain information to keep your experience consistent. This policy explains exactly what we collect, why we hold it, how long we keep it, and what you can do about it. Availability of our platform depends on local law and eligible regions in the Philippines.
Account data protected
GCash & GrabPay records handled with care
Your rights explained clearly
Contact us to update or remove data
POLICY SCOPE DETAILS
What Data extbocom Collects and Why
We collect the information you provide when you create or update your account — your name, contact details, and the payment method you link, which may include GCash, GrabPay, or InstaPay. Beyond that, we record session activity: the device type, network connection, and the pages you visit within our platform, all of which help us restore your account state when you return on a different device or connection. Transaction records connected to your wallet — deposits, withdrawals, and the account balance history that results — are retained to satisfy financial record-keeping obligations and to resolve any dispute you raise with our support team. We do not sell this information to third parties, and we do not use it to build advertising profiles outside our own platform. Cookies and similar technologies track your login session so you do not have to re-enter credentials each visit. You can adjust cookie preferences through your browser settings, though doing so may affect how your session state is maintained across visits. Any data we hold is used strictly for operating your account, processing payments through verified local rails, and responding to support requests you submit directly to us.
GCash transaction records
GrabPay payment history
InstaPay transfer logs
Account session data
Device continuity signals
INSIDE AND OUTSIDE
Where This Policy Applies and What It Covers
This policy applies to your extbocom account and all activity you carry out through our platform where local law and eligible regions permit. Understanding what falls inside and outside its scope helps you know when to come to us and when a third-party service's own policy governs your data.
Account Access Data
Login credentials, session tokens, and device identifiers linked to your extbocom account are covered in full. We control how these are stored, how long they are kept, and who within our team can access them for verification or support purposes.
Payment Transactions
When you transact through GCash, GrabPay, or InstaPay, the payment instructions pass through those providers' own systems. Our records cover the transaction reference and amount visible in your account wallet; the payment provider's own privacy policy governs the data on their side.
Platform Content and Game Activity
Your game activity within the platform — which titles you opened, session length, and wallet movements — is covered by this policy. We use it to restore account state when you return and to resolve disputes raised through our support channel.
Third-Party Services
Links or features that direct you away from extbocom — including the app stores or any external wallet platform — are governed by those services' own policies, not ours. We encourage you to read them before submitting personal data to any external service.
YOUR PRIVACY ACTIONS
Practical Steps You Can Take Under This Policy
You have real, actionable choices over the data we hold. Reviewing your account details is the natural first step: after you log in, the account dashboard shows your registered contact information, your linked payment methods such as GCash or GrabPay, and your transaction history. If any of it is wrong — a misspelled name, an outdated phone number — you can correct it directly from that screen without contacting support. For requests that go beyond self-service edits, such as asking us to delete account data, export a copy of your records, or explain how a particular piece of information is being used, reach our support team through the contact path listed in the Support section of this page. We aim to acknowledge your request and give you a clear timeline before we act on it. If you have a concern about how your data is handled that we have not resolved to your satisfaction, you may raise it with the relevant authority in your jurisdiction.
Review Your Records
Log in and open the account dashboard to see the personal details, linked wallets, and transaction history we currently hold against your account.
Correct Account Details
Update a wrong name, phone number, or contact address directly through the account settings page. Changes reflect in our records once you save and confirm the new entry.
Request Data Export or Deletion
Contact our support team and specify what you need — a full data export or deletion of your account records. We will confirm receipt and outline the steps and timeline before proceeding.
Raise a Data Question
If you are unsure why we hold a specific piece of information or how it is being used, ask us through the support contact below and we will explain in plain terms.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
For any question, correction request, or data concern related to this privacy policy, these are the direct paths to our team. When you contact us, please include your registered account email address so we can locate your records quickly and give you a specific response rather than a general one.
Email Support
Send your privacy request or account data question to our support email address listed in the Help section of your account dashboard. Include your registered email and a clear description of what you need.
Live Chat
Open the live chat widget from any page after you log in. Let the team know your question is about privacy or account data and they will route it to the right person without making you repeat yourself.
Account Help Centre
The Help section inside your account lists common data and privacy questions with step-by-step answers. Check there first — many requests around GCash or GrabPay transaction records are resolved without needing to contact us directly.
HOW WE PROTECT DATA
Data Handling, Cookies, Retention and Account Security
Our approach to data handling is shaped by what a returning Philippines player actually needs: account continuity, payment accuracy, and a clear path to fixing or removing records. The four areas below describe the specific practices we follow across the account lifecycle.
Cookie and Session Management
We use session cookies to keep you logged in across page loads and to restore your account state when you return after switching networks. You control cookie settings through your browser; disabling them may interrupt session continuity on mobile and desktop.
Account Security Practices
Access to your account records within our systems is limited to staff who need it to operate or support your account. Payment references for GCash, GrabPay, and InstaPay transactions are stored in encrypted form and are not exposed in any public-facing interface.
Retention Periods
We keep active account data for as long as your account is open. After you request deletion, we retain only the records we are required to keep under applicable financial and legal obligations. Everything else is removed within the timeline we give you when you raise the request.
Policy Updates and How You Hear About Them
When we update this policy, the revised version is posted at this URL with a new effective date noted at the top of the page. For significant changes affecting how we use your payment or identity data, we will also send a notice to the email address registered on your account.
POLICY FAQ
Common Questions About Your Privacy at extbocom
These questions come up most often when members review the policy for the first time or after making a change to their account. If yours is not listed here, contact our support team directly.
What personal information does extbocom collect when I create an account?
We collect the details you enter during registration — your name, email address, and contact number — plus the payment method you link, such as GCash or GrabPay. We also record your device type and session data to maintain account continuity across logins.
Does extbocom share my data with third parties?
We do not sell your data or share it for advertising purposes. Payment information passes through the payment provider — GCash, GrabPay, or InstaPay — under their own data handling terms. We share data with third parties only where required by applicable law or to process your transaction.
How do I access or correct the personal data you hold about me?
Log in and open the account dashboard. Your registered details are shown there and most can be edited directly. For corrections that are not available through self-service, contact our support team via live chat or email with your registered account email included in the message.
Can I request that my account data be deleted?
Yes. Contact our support team and ask for account data deletion. We will confirm the request, let you know which records must be retained under legal obligations, and give you a timeline for removing the rest. Deletion closes your account and removes access to your wallet history.
How long does extbocom keep my transaction records?
Transaction records — including GCash deposits and InstaPay withdrawals — are retained for as long as required to meet financial record-keeping obligations. The current state of your transaction history is visible in your account dashboard after you log in.
What happens to my data if I stop using extbocom?
If your account is inactive for an extended period, we may contact you at the registered email address before taking any action. If you formally request account closure, we follow the deletion process described above, retaining only what applicable law requires us to hold.
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